Know your customers. Know when they visited. Know if they only visited once. Follow-up!
This shop had 495 one-time customers (with email addresses) since January 1st of 2016. The owner had some questions...
- Is there a problem at the shop?
- Were these customers just passing through?
- Is there a pattern?
- How can we reach out to them?
The RSS Toolbox has all the features required to answer the owner's questions. All this information can be exported to Microsoft's Excel for further analysis or imported into an intelligent email marketing campaign from Northern Compass.
Every business requires them to succeed. They slip away so quickly...and quietly!
*Compatible with Mitchell1's Manager SE (version 6.0 or higher)
Save money and keep more Customers
It is stated all over the business world that acquiring a new customer costs 7 times more than keeping an existing customer. We see it all the time, at least AFTER a shop runs the RSS Toolbox. Shops will spend thousands a month in attempts to get new customers into a shop, yet not even know they lost dozens, even hundreds, in the last year alone. RSS Toolbox helps you find and retain these customers.
Find Customers who have not visited in the last "X" number of months
RSS Toolbox will go back any number of months, up to two years, and show you customers who have not visited your shop in "x" number of months. More importantly, you'll know how and why to contact them based on the needs of their vehicle.
The one-time customer
The most important thing is to know who these customers are and what methods you have on file to contact them. At this point, RSS Toolbox can export the data to be used in any number of specialty products for customer retention such as email blast, surveys, coupons and more. We have plenty of customer retention tools at our disposal, give us a call when you need help.